Outage in SPS Commerce

Assortment Item processing Delay

Resolved Major
September 25, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating a delay in item validation for the Assortment service. The service is fully operational, but items may appear to be in a 'pending' status until validation is current.
Components affected
SPS Commerce Assortment
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/25/2024 10:18PM

We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.

MONITORING 8 months ago - at 09/25/2024 10:01PM

We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.

MONITORING 8 months ago - at 09/25/2024 09:18PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 09/25/2024 09:08PM

We are investigating a delay in item validation for the Assortment service. The service is fully operational, but items may appear to be in a 'pending' status until validation is current.

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