Outage in SPS Commerce

SPS Commerce Elevated Error Rate

Resolved Major
September 26, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an open incident within SPS infrastructure which is potentially causing delays for document processing and producing API errors throughout the system. You may see elevated error rates within various SPS experiences. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Components affected
SPS Commerce FTP Communications SPS Commerce Dev Center SPS Commerce Commerce VAN SPS Commerce Document Processing SPS Commerce AS2 Communications SPS Commerce Fulfillment Monitor SPS Commerce Assortment SPS Commerce Fulfillment
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 09/26/2024 07:52PM

This incident has been resolved. All services are performing as expected.
Thank you for your patience as we worked though the issues.
We apologize for any inconveniences this may have caused.

MONITORING 5 months ago - at 09/26/2024 06:51PM

We are continuing to monitor for any further issues.

Thank you for your patience.

MONITORING 5 months ago - at 09/26/2024 05:36PM

All services have returned to normal error rates. We are continuing to monitor the health of our services.

We appreciate all your patience as we worked through these issues.

IDENTIFIED 5 months ago - at 09/26/2024 05:23PM

Commerce Van and Transaction processing have returned to normal error rates.

We continue to work on reducing the error rates on all services. Thank you for your continued patience.

IDENTIFIED 5 months ago - at 09/26/2024 05:00PM

The issue has been identified and teams are working on remediating the issue.

We appreciate your patience as we work through the issue.

INVESTIGATING 5 months ago - at 09/26/2024 04:32PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 09/26/2024 04:20PM

We are investigating an open incident within SPS infrastructure which is potentially causing delays for document processing and producing API errors throughout the system. You may see elevated error rates within various SPS experiences.

We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

Latest SPS Commerce outages

Fulfillment Performance Incident - 8 days ago
Fulfillment is Unavailable - about 2 months ago
Webforms Document Processing Delay - 4 months ago
Authentication Errors Accessing Fulfillment, Assortment, and Fulfillment Monitor - 5 months ago
Document Processing Delay - 5 months ago

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