Outage in SPS Commerce

Authentication Errors Accessing Fulfillment, Assortment, and Fulfillment Monitor

Resolved Major
October 14, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an authentication issue affecting users logging in to Fulfillment, Assortment, Dev Center, and Fulfillment Monitor. These services may be unavailable until we're able to resolve the issue. Customers already logged into these services are not impacted at this time. Thank you for your patience.
Components affected
SPS Commerce Fulfillment SPS Commerce Assortment SPS Commerce Fulfillment Monitor SPS Commerce Dev Center
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/14/2024 03:47PM

We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.

MONITORING 2 months ago - at 10/14/2024 02:54PM

We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.

IDENTIFIED 2 months ago - at 10/14/2024 02:09PM

We have identified the cause of this incident and our Technology team is still working diligently to correct it. Document Processing is not impacted.

Customers already logged into these services are not impacted at this time.

Thank you for your patience.

IDENTIFIED 2 months ago - at 10/14/2024 01:39PM

We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.

INVESTIGATING 2 months ago - at 10/14/2024 01:21PM

We are investigating an authentication issue affecting users logging in to Fulfillment, Assortment, Dev Center, and Fulfillment Monitor. These services may be unavailable until we're able to resolve the issue.

Customers already logged into these services are not impacted at this time.

Thank you for your patience.

Latest SPS Commerce outages

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Document Processing Delay - 3 months ago
Authentication Errors Accessing Fulfillment, Assortment, and Fulfillment Monitor - 3 months ago
Authentication Errors Accessing Fulfillment, Assortment, and Fulfillment Monitor - 3 months ago
SPS Commerce Elevated Error Rate - 3 months ago

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