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Outage in SPS Commerce

Document Processing Delay

Resolved Minor
January 23, 2026 - Started 18 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
Components affected
SPS Commerce Document Processing

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/23/2026 03:21PM

This incident has been resolved.

MONITORING 17 days ago - at 01/23/2026 03:16PM

We seeing performance returning to normal and continue to monitor system performance for full recovery.

MONITORING 17 days ago - at 01/23/2026 02:42PM

A fix has been implemented and we are continue to monitor the results.

MONITORING 18 days ago - at 01/23/2026 02:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 01/23/2026 01:53PM

We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

Latest SPS Commerce outages

Commerce Platform Is Intermittently Unavailable - 16 days ago
Document Processing Delay - Monitoring - 18 days ago
SPS Fulfillment Services Degraded - 2 months ago
Document Processing Delay - 4 months ago
Critical Maintenance - 4 months ago

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