Performance Issues: Mobile Wallet Payments

We can confirm that the disruption affecting some Mastercard mobile wallet transactions at the point of sale has now been fully resolved.

Our engineering team has implemented a fix for all impacted devices, including Square Registers, Square Terminals, Square Stand and Square Readers.

The update for Square Stand and Square Readers will be applied when you open your Point of Sale device with your hardware connected.

For Sellers using Square Register and Square Terminal, automatic updates have been rolled out on these devices. However, you can check to ensure your device is running the latest version by navigating to More > Settings > Hardware > General > About Register / About Terminal > Install.

We know how important service functionality is to your business and how detrimental disruptions can be. Thank you for your continued patience while we worked to resolve this issue.

We appreciate your ongoing patience as we work to resolve the disruption affecting some Mastercard mobile wallet transactions at the point of sale.

Our engineering team has implemented a fix for Square Registers, Square Terminals, Square Stand and most Square Readers.

For Square Register and Square Terminal you can manually update your device by navigating to More > Settings > Hardware > General > About Register > Install. Please be aware that the update process is expected to take up to 20 minutes to complete. Otherwise, automatic updates will roll out this evening.

An update for Square Reader and Square Stands will be applied when you next open your Point of Sale device with your hardware connected.

There are some newer models of Square Reader that have yet to receive the fix - our engineers are continuing to incrementally roll updates for these devices.

If you see any issues with Mastercard mobile wallet transactions:
* Use a physical card tap or chip payments.
* Use a mobile wallet card other than Mastercard.

Please note that removing and re-adding the Mastercard payment method in Apple/Google wallets won't resolve the issue. This problem is specific to some Mastercard transactions via mobile wallets.

We appreciate your ongoing patience as we work to resolve the disruption affecting some mobile wallet transactions at the point of sale.

Our engineering team is working diligently to implement a robust solution in the latest software update that will resolve this issue across all affected devices.

A fix for Sellers using Square Register is now available via manual update and automatic updates will be rolled out this evening. To manually update your device, navigate to More > Settings > Hardware > General > About Register > Install. Please be aware that the update process is expected to take approximately 20 minutes to complete.

An update for Square Reader and Square Stand is also available, which will be applied when you next open your Point of Sale device with your hardware connected.

Our target is to release the update for all other devices within the next 48 hours.

In the meantime, for Sellers using other devices the same workarounds apply:
* Use a physical card from our supported brands for dipping or tapping payments.
* When using Apple/Google Wallet or any other mobile wallet, we recommend trying a card from a brand other than Mastercard.

Please note that removing and re-adding the Mastercard payment method in Apple/Google wallets won't resolve the issue. This problem is specific to some Mastercard transactions via mobile wallets.

We appreciate your ongoing patience as we work to resolve the disruption affecting some mobile wallet transactions at the point of sale.

Our engineering team is working diligently to implement a robust solution in the latest software update that will resolve this issue across all affected devices.

We're pleased to announce that a fix for Sellers using Square Register is now available via manual update and automatic updates will be rolled out this evening. To manually update your device, navigate to More > Settings > Hardware > General > About Register > Install.
Please be aware that the update process is expected to take approximately 20 minutes to complete.

Our target is to release the update for all other devices within the next 48 hours.

In the meantime, for Sellers using other devices the same workarounds apply:

* Use a physical card from our supported brands for dipping or tapping payments.
* When using Apple/Google Wallet or any other mobile wallet, we recommend trying a card from a brand other than Mastercard.

Please note that removing and re-adding the Mastercard payment method in Apple/Google wallets won't resolve the issue. This problem is specific to some Mastercard transactions via mobile wallets.

We're getting closer to a resolution, and we appreciate your understanding and support during this time.

Thank you for your continued patience as we address the disruption impacting mobile wallet transactions (e.g., Apple Pay, Google Pay, Samsung Pay, and Afterpay) at the point of sale. Our engineers are actively working on implementing a fix across all affected devices.

In the interim, we suggest considering the following workarounds if you encounter any difficulties with mobile wallet payments:

* Use a physical card from our supported brands for dipping or tapping payments.
* When using Apple/Google Wallet or any other mobile wallet, we recommend trying a card from a brand other than Mastercard.

Please note that removing and re-adding the Mastercard payment method in Apple/Google wallets won't resolve the issue. This problem is specific to Mastercard transactions via mobile wallets.

We appreciate your patience and understanding as we work on resolving this issue.

We are aware that this disruption may impact your business, and our team is working to roll out a fix as soon as possible. To clarify this is only affecting Mastercard transactions attempted with mobile wallets (e.g. Apple Pay/Google Pay) all other payment methods including physical Mastercards are completed successfully. We thank you for your continued patience and understanding.

Our engineers have successfully identified the root cause affecting Mobile Wallet payments completed with Mastercard They are working on implementing a fix. We will continue providing updates here as they occur. As mentioned earlier, we recommend attempting payments using a physical Mastercard or an alternate form of payment.

We’ve identified an issue where some Mastercard mobile wallet transactions (e.g. Apple Pay, Google Pay, Samsung Pay, Afterpay) are not correctly processing at point of sale. Our team are working on a fix for this issue. If you encounter any issues with mobile wallet payments, we recommend using a physical card as an alternative payment method and a temporary workaround. We'll be back with further updates as they come to hand. Thanks again for your patience with us as we work to resolve this issue.

We’re continuing to investigate reports of some Mastercard mobile wallet transactions (e.g. Apple Pay, Google Pay, Samsung Pay, Afterpay) failing to process at point of sale. If you have any issues, we recommend using a physical card as an alternative payment method and a temporary workaround. Our engineering team is investigating the issue and we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

We’re investigating reports of some Mastercard mobile wallet transactions (e.g. Apple Pay and Google Pay) failing to process at point of sale. If you have any issues, we recommend using a physical card as an alternative payment method and temporary workaround. Our engineering team is investigating the issue and we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.