May 2026: Service Disruption
Square Australia experienced a service disruption lasting 1.9 hours where digital wallet tap payments were being declined at Square card readers, with customers seeing errors like "This card is not accepted" or "Insert or use another card." The issue was initially reported to affect Apple Pay, Google Pay, and Samsung Pay, but was later narrowed down to specifically impact Samsung Pay transactions. Customers were advised to use physical cards or alternative payment methods as a workaround while engineering teams worked on a fix.