Outage in Square
Dashboard Disruption
Resolved Minor
August 04, 2026 - Started 6 days ago
- Lasted 6 days
Incident Report
Summary AI Generated
Square experienced a disruption affecting Point of Sale and Payment Acceptance on some Square Register devices, lasting approximately 149 hours. During the incident, a workaround was available by manually updating the device software to version 7.18.1 or 7.19 via the Hardware settings menu. A fix was released on August 10, 2026, restoring full functionality to impacted services.
We are experiencing a disruption with Point of Sale and Payment Acceptance on some Square Register devices. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue.
If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.
Latest Updates ( sorted recent to last )
MONITORING
about 11 hours ago - at 08/10/2026 09:28PM
We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.
INVESTIGATING
6 days ago - at 08/04/2026 08:54PM
We are experiencing a disruption with Point of Sale and Payment Acceptance on some Square Register devices. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue.
If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.
Latest Square outages
Delayed sales reporting data disruption - 17 days ago
Payments Disruption - 20 days ago
Service Disruption - 26 days ago
Payment Disruption - 26 days ago
Phone Support: Higher Than Expected Wait Times - about 1 month ago
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