Outage in StackPath

Elevated Timeouts from Verizon Network

Resolved Maintenance
November 11, 2022 - Started about 2 years ago - Lasted 5 days
Official incident page

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Outage Details

StackPath is currently investigating issue with certain customers from Verizon Network across North America, South America are experiencing elevated timeouts when accessing certain sites hosted on StackPath CDN Network including stackpath.com, we are working with the provider to mitigate the issue. If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Components affected
StackPath BO - Bogota, Colombia StackPath SC - Santiago, Chile StackPath SJ - San Jose, CA, United States StackPath MI - Miami, FL, United States StackPath TR - Toronto, Canada StackPath NA - Highwinds Cloud Storage StackPath SP - São Paulo, Brazil StackPath EZ - Buenos Aires, Argentina StackPath DC - Washington, DC, United States StackPath SE - Seattle, WA, United States StackPath PH - Phoenix, AZ, United States StackPath LI - Lima, Peru StackPath DE - Denver, CO, United States StackPath GI - Rio de Janeiro, Brazil StackPath AT - Atlanta, GA, United States StackPath DA - Dallas, TX, United States StackPath NY - New York, NY, United States StackPath LA - Los Angeles, CA, United States StackPath CH - Chicago, IL, United States StackPath SF - San Francisco, CA, United States
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/15/2022 04:46PM

This incident has been resolved.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

MONITORING about 2 years ago - at 11/11/2022 03:05PM

Our NOC team continues to work with Verizon, but they have not removed the IP blocks for our anycast at this time. Our SRE team has provided an alternative address that can be used and is unblocked by Verizon.

If you are still experiencing issues with Verizon end users, you may adjust any A Records pointing to the StackPath platform to use our alternative anycast IP 151.139.128.10.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

MONITORING about 2 years ago - at 11/11/2022 04:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 11/11/2022 02:22AM

StackPath is currently investigating issue with certain customers from Verizon Network across North America, South America are experiencing elevated timeouts when accessing certain sites hosted on StackPath CDN Network including stackpath.com, we are working with the provider to mitigate the issue.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

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