Outage in StackPath

Degraded Performance: Raw Logs | CDN (APAC)

Resolved Minor
January 28, 2023 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

StackPath is currently investigating an issue where customers may notice delayed raw logs, billing data, and Analytics API data from our Singapore PoP. Customers also may experience increased latency due to fiber issues with our network provider. We are working to resolve the issue and will update as soon as more information is available. If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or by phone at 1-800-570-2253.
Components affected
StackPath TK - Tokyo, Japan StackPath SI - Singapore, Singapore StackPath HK - Hong Kong, China StackPath SL - Seoul, Korea StackPath Raw Logs StackPath Billing
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/31/2023 05:51PM

This incident has been resolved. Our network engineering team have found a workaround to send the billing traffic through a stable path while our vendor continues to work on fiber repairs in APAC. Thus we do not believe our billing or analytics data should be delayed anymore.

IDENTIFIED almost 2 years ago - at 01/30/2023 06:10PM

Our providers are tracking a fiber cut in APAC. We are working closely with our providers to track the repair work and we will be providing more details as updates are being made.

IDENTIFIED almost 2 years ago - at 01/28/2023 04:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 01/28/2023 02:56PM

StackPath is currently investigating an issue where customers may notice delayed raw logs, billing data, and Analytics API data from our Singapore PoP. Customers also may experience increased latency due to fiber issues with our network provider.
We are working to resolve the issue and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or by phone at 1-800-570-2253.

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