Outage in Staffbase Communications Control

META | Access Token expiring

Resolved Major

July 30, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

Customers may be experiencing issues with Access Token of their Facebook + Instagram (Meta) Company Accounts expiring on regular intervals. Our teams are investigating the root cause and will work to resolve this as fast as we can. We will share additional information soon. We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our Customer Care Team via support@staffbase.com.

Need to monitor Staffbase Communications Control outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/02/2024 03:13PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/02/2024 08:46AM

A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved.

If you have any questions or notice the issue is persistent please do not hesitate to contact our Customer Care Team via support@staffbase.com.

IDENTIFIED over 1 year ago - at 07/31/2024 10:11AM

The issue has been identified and we are now working to put a fix in place.

INVESTIGATING over 1 year ago - at 07/30/2024 04:02PM

Customers may be experiencing issues with Access Token of their Facebook + Instagram (Meta) Company Accounts expiring on regular intervals.

Our teams are investigating the root cause and will work to resolve this as fast as we can. We will share additional information soon.

We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our Customer Care Team via support@staffbase.com.

Latest Staffbase Communications Control outages

Temporary Outage: Communications Control Page - 10 months ago

We are currently facing major issues on our Identity Server - about 1 year ago

LinkedIn connection - about 1 year ago

Crossposts can't be saved - about 1 year ago

Content in editor not loading - over 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook