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Outage in Staffbase Communications Control

Changes can't be saved in sidepanel

Resolved Minor
May 22, 2024 - Started over 1 year ago - Lasted 6 days
Official incident page

Incident Report

Some users may be experiencing issues while trying to save contents in the sidepanel. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. In the meantime, please create and edit content in the extended view. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/28/2024 04:11PM

This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

MONITORING over 1 year ago - at 05/28/2024 07:47AM

Last night a hotfix was released to address the issue you were experiencing while saving crossposts.

We will continue to monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our support team at support@staffbase.com.

IDENTIFIED over 1 year ago - at 05/24/2024 01:37PM

We have discovered that the issue is not related to using the side panel, but rather occurs when working on crossposts. We are still locating the root cause of this behavior with all available resources. We will share new information as they will become available.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

MONITORING over 1 year ago - at 05/23/2024 01:21PM

We are currently still monitoring the results and it seems that the problem is related only to Crossposts.

MONITORING over 1 year ago - at 05/23/2024 07:10AM

A fix has been implemented and we are monitoring the results

IDENTIFIED over 1 year ago - at 05/22/2024 02:42PM

The issue has been identified and we are working on the fix release

INVESTIGATING over 1 year ago - at 05/22/2024 10:20AM

Some users may be experiencing issues while trying to save contents in the sidepanel. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

In the meantime, please create and edit content in the extended view.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

Latest Staffbase Communications Control outages

LinkedIn connection - about 1 year ago
Crossposts can't be saved - about 1 year ago
Content in editor not loading - about 1 year ago

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