Outage in Staffbase

[App/Intranet] - Issues with uploading PDF files

Resolved Minor
April 18, 2023 - Started over 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

Some customers on our german system may experience issues with uploading PDF files. The upload can't be completed. Our teams are currently investigating the issue. We will keep you updated on the progress as we learn more. We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.
Components affected
Staffbase Media API (Germany)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/19/2023 10:18AM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING over 1 year ago - at 04/18/2023 02:43PM

We have implemented a fix for the behavior and all customers are able to upload PDF files again. We will continue to monitor the systems until we are sure that the issue is fully resolved.

INVESTIGATING over 1 year ago - at 04/18/2023 11:59AM

Some customers on our german system may experience issues with uploading PDF files. The upload can't be completed. Our teams are currently investigating the issue. We will keep you updated on the progress as we learn more.

We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.

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