Outage in Staffbase

[App/Intranet] - Issues with Displaying Edited Pages

Resolved Minor
May 10, 2023 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

Affected feature: Pages Some customers may be experiencing issues with displaying recently edited pages. After editing the settings of a page, the page won't load. We recommend not to edit the settings of any pages until the issue is resolved. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Common Features
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/12/2023 07:18PM

We have released an update to resolve the issue, so it should be possible to edit the broken pages again.
To fully restore the broken pages, please use the "Version History" feature and restore an older version than the last updated one to restore the page. For those who don't have enabled the page versioning feature, please reach out to support@staffbase.com if you're still experiencing problems with broken pages.
We apologize for the inconvenience this incident has caused.
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

IDENTIFIED about 1 year ago - at 05/12/2023 08:34AM

With a recent update we were able to repair some of the affected pages and they are loading again. Unfortunately, some pages continue to be displayed as empty. Our team is working with high priority to provide a fix for these pages as well.

We apologize for the inconvenience.

IDENTIFIED about 1 year ago - at 05/11/2023 04:54PM

Our team is continuing the work on a solution for the pages that still cannot be displayed. We expect that we can provide another update here tomorrow morning (CET). Thank you for your patience.

IDENTIFIED about 1 year ago - at 05/11/2023 07:48AM

We were able to resolve the initial issue: Customers should be able to edit the settings of pages again without leading to loading issues. The team is continuing to work on a solution for the pages that were affected by the incident.

IDENTIFIED about 1 year ago - at 05/10/2023 04:17PM

Please know our team is continuing to work hard to resolve the issue. We expect that we can provide another update here tomorrow morning (CET). Thank you for bearing with us.

Additional information: Pages will only be affected if their settings are updated. Updating the content of pages does not have a negative impact.

IDENTIFIED about 1 year ago - at 05/10/2023 03:14PM

We have identified the cause of the issue and will now take steps to fix it.

INVESTIGATING about 1 year ago - at 05/10/2023 02:05PM

Affected feature: Pages

Some customers may be experiencing issues with displaying recently edited pages. After editing the settings of a page, the page won't load. We recommend not to edit the settings of any pages until the issue is resolved.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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