Outage in Staffbase

[App/Intranet] - Issues with delivering push notifications

Resolved Minor

July 13, 2023 - Started over 1 year ago - Lasted about 20 hours
Official incident page

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Outage Details

Affected feature: Push Notifications Some customers with apps hosted on the German server may be experiencing that push notifications are not delivered via the native/mobile app. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Push Notifications

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/14/2023 10:35AM

The released update has fixed the issue, and all outstanding push notifications should have been delivered. Therefore, the incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

MONITORING over 1 year ago - at 07/13/2023 04:09PM

We have released an update to resolve the issue, and push notifications will be delivered again as expected. We will continue to monitor the systems until we are sure the issue is fully resolved.

INVESTIGATING over 1 year ago - at 07/13/2023 03:09PM

Affected feature: Push Notifications

Some customers with apps hosted on the German server may be experiencing that push notifications are not delivered via the native/mobile app.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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