Outage in Staffbase

[App/Intranet/Email] - Issues with uploading videos to news posts on german system

Resolved Minor

August 15, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Affected feature: News Some customers may be experiencing trouble uploading videos to news posts. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Media API (Germany)

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/15/2023 02:04PM

This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

MONITORING over 2 years ago - at 08/15/2023 01:43PM

We have restarted the media gateway to resolve the issue, and uploading videos should be possible again. We will continue to monitor the systems until we are sure the issue is fully resolved.

INVESTIGATING over 2 years ago - at 08/15/2023 12:31PM

Affected feature: News

Some customers may be experiencing trouble uploading videos to news posts.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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