Outage in Staffbase

[App/Intranet] - Issues with sending push notifications on prod/de and prod/us

Resolved Minor
February 15, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Affected feature: Push Notifications Some customers may experience difficulties receiving push notifications. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Push Notifications
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/15/2024 02:44PM

The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING 10 months ago - at 02/15/2024 10:09AM

We have rolled out an update to fix the issue. New push notifications should be delivered as usual. All push notifications that were sent between 8:12 and 11:00 will not be delivered, they need to be resent.

We will continue to monitor the systems until we are sure the issue is fully resolved.

INVESTIGATING 10 months ago - at 02/15/2024 09:36AM

Affected feature: Push Notifications

Some customers may experience difficulties receiving push notifications.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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