Outage in Staffbase

[Email] - [Intermittent Saving issues]

Resolved Minor

March 04, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Affected feature: Email Designer It appears as though there is an error with email drafts, where attempting to save may result in an error or a page timeout. The issue appears to be related to the page updating to show the save having taken place. The drafts appear to be saving correctly when the page is refreshed, and the issue appears to be with the saving icon displaying that the draft has in fact saved. Our devs are currently working towards a fix for this error. If you have any questions, please feel free to reach out to support@staffbase.com

Components affected

Staffbase App Services (US)

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 03/04/2024 08:21PM

This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

INVESTIGATING 10 months ago - at 03/04/2024 07:43PM

Affected feature: Email Designer

It appears as though there is an error with email drafts, where attempting to save may result in an error or a page timeout.

The issue appears to be related to the page updating to show the save having taken place. The drafts appear to be saving correctly when the page is refreshed, and the issue appears to be with the saving icon displaying that the draft has in fact saved.

Our devs are currently working towards a fix for this error. If you have any questions, please feel free to reach out to support@staffbase.com

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