Outage in Staffbase

[App/Intranet] - Push notifications are not delivered

Resolved Major
June 20, 2024 - Started 9 months ago - Lasted 4 days
Official incident page

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Outage Details

Affected feature: Push notifications Some customers may be experiencing issues with receiving push notifications. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Common Features
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 06/24/2024 08:13AM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still experiencing any issues. We’re happy to help!

MONITORING 9 months ago - at 06/20/2024 09:48AM

We have identified the root cause and implemented a solution that should address the issue and allow push notifications to be delivered. We will monitor the systems to ensure that the issue is fully resolved.

INVESTIGATING 9 months ago - at 06/20/2024 08:34AM

Affected feature: Push notifications

Some customers may be experiencing issues with receiving push notifications.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Latest Staffbase outages

[App/Intranet] - Long Loading times on our German System - 2 days ago
Notifications and Authentication backends not responsive on the German Server - 10 days ago
[App/Intranet] - Unsuccessful SSO logins related to 'external IDs' of users - 10 days ago
[App/Intranet] [German System / US System] - For all user roles except systemwide administrator it's currently not possible to create new chat groups - 15 days ago
[App/Intranet] [US System] - Emails sent from the App/Intranet haven't been sent - about 1 month ago

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