Outage in Staffbase

[App/Intranet] - Mission Control

Resolved Minor

July 08, 2024 - Started about 2 years ago - Lasted about 20 hours
Official incident page

Incident Report

Some customers might experience missing analytics for newly assigned campaigns or posts added to campaigns caused by an error in the current calculation for campaign metrics. We have identified the root cause and are in the process of rolling out the fix. Once this is live, all the updated numbers will be available. We will post an update once the fix is fully implemented.

Components affected

Staffbase Common Features

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 07/09/2024 12:19PM

The fix for the beta feature is fully implemented and the analytics for newly assigned campaigns and posts added to campaigns are displayed again. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING about 2 years ago - at 07/08/2024 04:19PM

Some customers might experience missing analytics for newly assigned campaigns or posts added to campaigns caused by an error in the current calculation for campaign metrics.
We have identified the root cause and are in the process of rolling out the fix. Once this is live, all the updated numbers will be available.
We will post an update once the fix is fully implemented.

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