Email - Major delays in receiving sent mail

This incident has been resolved.

We have identified the root cause of the issue and have implemented a fix. E-mails have been confirmed to be sent and delivered within expected service levels.

We will be continuing to monitor this issue to ensure there is no further degradation.

At the start of this incident, it was identified that e-mails were not being delivered to recipients. After further investigation, it was discovered that emails are being received, albeit with major delays.

We have identified that this service interruption was due to throttling, and are working diligently to return service levels back to normal.

Affected feature: Staffbase Email

Some customers may be experiencing issues receiving emails.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.