Outage in Staffbase
Email - Major delays in receiving sent mail
Resolved MajorIncident Report
Affected feature: Staffbase Email
Some customers may be experiencing issues receiving emails.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Web Application (US)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/05/2024 07:09PM
This incident has been resolved.
MONITORING
about 2 years ago - at 07/31/2024 01:25PM
We have identified the root cause of the issue and have implemented a fix. E-mails have been confirmed to be sent and delivered within expected service levels.
We will be continuing to monitor this issue to ensure there is no further degradation.
IDENTIFIED
about 2 years ago - at 07/30/2024 10:12PM
At the start of this incident, it was identified that e-mails were not being delivered to recipients. After further investigation, it was discovered that emails are being received, albeit with major delays.
We have identified that this service interruption was due to throttling, and are working diligently to return service levels back to normal.
INVESTIGATING
about 2 years ago - at 07/30/2024 04:50PM
Affected feature: Staffbase Email
Some customers may be experiencing issues receiving emails.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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