Outage in Staffbase

Email - Web App is experiencing long loading times

Resolved Major

October 09, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Affected feature: Staffbase Email Some users may be experiencing longer than normal load times for various areas of the Web App, including Drafts and Sent Emails Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Web Application (US)

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 10/09/2024 10:58PM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING 2 months ago - at 10/09/2024 08:49PM

We have taken steps to resolve the issue with the Staffbase Email Web App, and are seeing improved performance. Users should be able to log in and use the member site as normal. We will continue to monitor the systems until we are sure the issue is fully resolved.

IDENTIFIED 2 months ago - at 10/09/2024 07:47PM

We have identified the root cause of the Staffbase Email Web App's degraded performance, and are taking steps in order to resolve the issue at this moment in time

INVESTIGATING 2 months ago - at 10/09/2024 06:21PM

Affected feature: Staffbase Email

Some users may be experiencing longer than normal load times for various areas of the Web App, including Drafts and Sent Emails

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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