Outage in Staffbase

[Email] - Delay in Email Delivery

Resolved Minor
November 25, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Some Customers may be experiencing a roughly 10 minute delay for email sending at this time due to throttling within Amazon's SES. The issue should resolve itself shortly as Amazon's queue is lowered. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Web Application (US)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/25/2024 06:06PM

Throttling has subsided within SES, and emails should be sending as normal. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems.

INVESTIGATING 4 months ago - at 11/25/2024 04:39PM

Some Customers may be experiencing a roughly 10 minute delay for email sending at this time due to throttling within Amazon's SES.

The issue should resolve itself shortly as Amazon's queue is lowered.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Latest Staffbase outages

[App/Intranet] - Long Loading times on our German System - 1 day ago
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[App/Intranet] - Unsuccessful SSO logins related to 'external IDs' of users - 9 days ago
[App/Intranet] [German System / US System] - For all user roles except systemwide administrator it's currently not possible to create new chat groups - 14 days ago
[App/Intranet] [US System] - Emails sent from the App/Intranet haven't been sent - about 1 month ago

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