Outage in Staffbase

[App/Intranet] [German System] - Long loading times on German server

Resolved Minor
January 23, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some users may experience long loading times when accessing the app/intranet. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Native App - iOS Staffbase Native App - Android
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/23/2025 01:04PM

The issue has been resolved. We apologize for the inconvenience this has caused. If you are still experiencing difficulties, please contact us at support@staffbase.com. We are here to assist you.

MONITORING about 2 months ago - at 01/23/2025 10:23AM

After allocating additional resources, our teams are seeing improvements, so that users should be able to access the app/intranet without encountering any loading issues again. We will continue to closely monitor the situation and provide further updates soon.

INVESTIGATING about 2 months ago - at 01/23/2025 09:41AM

Some users may experience long loading times when accessing the app/intranet.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Latest Staffbase outages

[App/Intranet] - Long Loading times on our German System - 1 day ago
Notifications and Authentication backends not responsive on the German Server - 9 days ago
[App/Intranet] - Unsuccessful SSO logins related to 'external IDs' of users - 9 days ago
[App/Intranet] [German System / US System] - For all user roles except systemwide administrator it's currently not possible to create new chat groups - 14 days ago
[App/Intranet] [US System] - Emails sent from the App/Intranet haven't been sent - about 1 month ago

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