Outage in Staffbase

[App/Intranet] [DE System] – Delays in email processing

Resolved Minor
September 30, 2025 - Started 15 days ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently aware of an issue with our external email provider that is impacting email processing. As a result, some users may experience delays in receiving emails. Our provider is actively investigating and working to resolve the problem. We are monitoring the situation closely and will provide updates as more information becomes available. You can follow the provider’s own updates here: https://status.mailjet.com/incidents/fntld4k6fdd3 Thank you for your patience while this is being addressed. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Support
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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/01/2025 06:44AM

We've received confirmation from our provider that the incident impacting email processing has been resolved. Should you encounter any further issues with email delivery, please do not hesitate to contact us. We are happy to help.

IDENTIFIED 15 days ago - at 09/30/2025 12:18PM

We are currently aware of an issue with our external email provider that is impacting email processing. As a result, some users may experience delays in receiving emails.

Our provider is actively investigating and working to resolve the problem. We are monitoring the situation closely and will provide updates as more information becomes available.

You can follow the provider’s own updates here: https://status.mailjet.com/incidents/fntld4k6fdd3

Thank you for your patience while this is being addressed.
If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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