Outage in Staffbase
[App/Intranet/Email] [German System / US System] - news unread notifications in menu not updated
Resolved MajorIncident Report
Affected feature: Menu Notifications
Some users may experience an issue where the unread notification count does not update correctly in the notification menu.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/09/2026 11:43AM
The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
MONITORING
9 days ago - at 07/08/2026 12:13PM
Update: We have deployed a fix for the issue that prevented unread notifications to properly update. Functionality has been restored, and we are now monitoring all environments to confirm.
We will post a final update once monitoring confirms full stability.
INVESTIGATING
9 days ago - at 07/08/2026 10:18AM
Affected feature: Menu Notifications
Some users may experience an issue where the unread notification count does not update correctly in the notification menu.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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