Outage in Staffbase
Studio Email, new drafts not appearing in Drafts list (US environment)
Resolved MinorIncident Report
We are investigating an issue affecting the creation of new Studio Email drafts and templates in our US environment. When creating a new draft, you may see a successful save confirmation, but the draft does not appear in your Drafts list afterward.
Existing drafts and previously sent emails are not affected. Customers hosted in our EU environment are not affected.
Our team is actively working to identify and resolve the cause. We will post an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/10/2026 06:29AM
This incident has been resolved. We are sorry for the trouble this has caused.
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
MONITORING
8 days ago - at 07/09/2026 02:19PM
We have deployed a fix to resolve the issue affecting new Studio Email drafts in our US environment. Creating and viewing new drafts and templates should now work as expected.
We will continue to monitor the systems until we are sure the issue is fully resolved.
INVESTIGATING
8 days ago - at 07/09/2026 02:01PM
We are investigating an issue affecting the creation of new Studio Email drafts and templates in our US environment. When creating a new draft, you may see a successful save confirmation, but the draft does not appear in your Drafts list afterward.
Existing drafts and previously sent emails are not affected. Customers hosted in our EU environment are not affected.
Our team is actively working to identify and resolve the cause. We will post an update as soon as we have more information.
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