Instability in provider postal code lookup (physical card requests)

We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved.

After further investigation, we identified that the issue was caused by an instability in our provider’s services. The service now appears to have stabilized, and our team is currently monitoring to ensure everything remains fully operational.

We’re currently investigating an instability in the provider postal code lookup service, which affects only the address search step in physical card requests.