Outage in StarRez

Partial Service Disruption - WestUS2 Region

Resolved Major

November 25, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

A subset of customers in the WestUS2 region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/25/2025 10:03AM

This incident has been resolved.

MONITORING 3 months ago - at 11/25/2025 05:37AM

The underlying issues have now been resolved with all customer workloads now back online.

Engineers will continue to monitor and will close this incident out once stability has been confirmed.

Apologies for any inconvenience,
StarRez Team

IDENTIFIED 3 months ago - at 11/25/2025 05:31AM

The issue has been identified.
Services are now coming back online

-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

INVESTIGATING 3 months ago - at 11/25/2025 05:24AM

A subset of customers in the WestUS2 region are currently having a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

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