Outage in StarRez
Intermittent Service Disruption - Global - AI Functionality
Resolved MajorIncident Report
Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product.
The features impacted are:
- Write with AI
- Rez 360 Intelligence - Summaries
- Parcels AI scanning (
- Program Agent Beta
- Rez 360 Intelligence : Ask Ai beta
All other functionality within the StarRez product is not impacted at this time.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Components affected
StarRez Australia East StarRez Australia Southeast StarRez Canada Central StarRez Canada East StarRez Central US StarRez East US StarRez East US 2 StarRez France Central StarRez North Central US StarRez North Europe StarRez South Africa North StarRez South Central US StarRez Southeast Asia StarRez Switzerland North StarRez UK South StarRez UK West StarRez West Central US StarRez West Europe StarRez West US StarRez West US 2Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/11/2026 06:03AM
This incident has been resolved.
MONITORING
8 days ago - at 06/11/2026 04:48AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 06/11/2026 04:07AM
We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing.
Our upstream vendor is continuing they're efforts to mitigate and resolve this situation.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
IDENTIFIED
8 days ago - at 06/11/2026 02:59AM
The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
INVESTIGATING
8 days ago - at 06/11/2026 02:45AM
Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product.
The features impacted are:
- Write with AI
- Rez 360 Intelligence - Summaries
- Parcels AI scanning (
- Program Agent Beta
- Rez 360 Intelligence : Ask Ai beta
All other functionality within the StarRez product is not impacted at this time.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Latest StarRez outages
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Service Disruption: North Central US - about 2 months ago
Service Disruption - THD VPN Tunnel - about 2 months ago
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