Outage in StarRez

Service Disruption - Australia East

Resolved Major

August 13, 2026 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

A subset of customers in Australia East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

Components affected

StarRez Australia East

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 08/13/2026 06:30AM

This incident has been resolved.

MONITORING 15 days ago - at 08/13/2026 06:10AM

We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation

-Next update eas warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

IDENTIFIED 15 days ago - at 08/13/2026 05:52AM

Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers.
We have escalated the situation with our vendor.

-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

IDENTIFIED 15 days ago - at 08/13/2026 05:23AM

The issue has been identified, and sites are coming back online

-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

INVESTIGATING 15 days ago - at 08/13/2026 05:19AM

A subset of customers in Australia East are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

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