Outage in Stax Payments
Deposit Delays
Resolved Major
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Outage Details
We are receiving reports that some merchants are experiencing deposit delays expected for Tuesday, February 20th.
Our teams are actively working to determine the root cause and remediation so that we can provide updates on deposit timing for the impacted merchants.
Components affected
Stax Payments Settlements, Fees, and PayoutsLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/22/2024 12:52PM
This incident has been resolved.
IDENTIFIED
over 1 year ago - at 02/21/2024 05:59PM
Our teams have confirmed that payouts were missed for a subset of merchants. Those payouts have been released and confirmed and will be available at the merchants’ banks for posting today.
Teams also continue to work to confirm the root cause.
INVESTIGATING
over 1 year ago - at 02/21/2024 03:33PM
We are receiving reports that some merchants are experiencing deposit delays expected for Tuesday, February 20th.
Our teams are actively working to determine the root cause and remediation so that we can provide updates on deposit timing for the impacted merchants.
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