Outage in Stax Payments

Degraded processing for some merchants

Resolved Minor
March 27, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We have been notified by our third party vendor WorldPay that they are experiencing outages, which is impacting some merchant processing. We will continue to provide updates.
Components affected
Stax Payments Scheduled Payments Stax Payments Stax API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/27/2024 05:45PM

No further issues have been observed with processing on the WorldPay Vantiv Core platform. Connectivity was fully restored after intermittent disruptions from 12:02 PM EDT to 12:58 PM EDT.

MONITORING about 1 year ago - at 03/27/2024 05:17PM

Worldpay has confirmed that a minor outage was responsible for the connectivity issues experienced between the payment gateway and the WorldPay Vantiv Core platform. The necessary corrections have been implemented to address this issue. As of 12:58 AM EDT, no further connection problems have been observed. WorldPay engineers are actively monitoring the situation to ensure ongoing stability.

INVESTIGATING about 1 year ago - at 03/27/2024 05:00PM

We have been notified by our third party vendor WorldPay that they are experiencing outages, which is impacting some merchant processing. We will continue to provide updates.

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