Outage in Medallia Agent Connect

Agent Connect Service Degradation Notification

Resolved Minor

October 08, 2025 - Started 4 months ago - Lasted about 20 hours
Official incident page

Incident Report

The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/09/2025 03:44PM

This incident has been resolved.

MONITORING 4 months ago - at 10/08/2025 10:59PM

A fix has been implemented to address the issues impacting the web application.

Our Production Services & Engineering teams are continuing to monitor to ensure full recovery.

IDENTIFIED 4 months ago - at 10/08/2025 10:03PM

We've identified an issue affecting the web application that may result in certain pages loading with delays. Our team has identified the cause and is currently working on a resolution.

We'll continue to provide updates as they are available.

INVESTIGATING 4 months ago - at 10/08/2025 07:23PM

The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

Latest Medallia Agent Connect outages

Support Chat is Unavailable - about 1 month ago

Elevated error rates - 3 months ago

Agent Connect Service Degradation Notification - 3 months ago

Agent Connect Service Degradation Notification - 4 months ago

Agent Connect Service Degradation Notification - 7 months ago

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