Outage in Medallia Agent Connect
Support Chat is Unavailable
Resolved MinorIncident Report
We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/09/2026 09:40PM
This incident has been resolved.
MONITORING
about 1 month ago - at 01/09/2026 08:54PM
A fix has been implemented and we are monitoring for the results for full recovery.
Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.
IDENTIFIED
about 1 month ago - at 01/09/2026 08:32PM
We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.
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