Outage in Medallia Agent Connect
Survey requests that include custom properties delayed
Resolved MajorIncident Report
We have identified an issue which is impacting survey requests which include custom property fields. We are working on implementing a fix after which all survey requests will be delivered. No data loss is expected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 01/10/2025 05:07PM
This incident has been resolved. Survey requests that contained custom properties from the affected period will be redelivered today.
MONITORING
about 1 year ago - at 01/10/2025 06:48AM
A fix has been implemented. Surveys with custom properties that failed during this period will be reprocessed. We will post an update when reprocessing is complete.
IDENTIFIED
about 1 year ago - at 01/09/2025 11:21PM
We are continuing to work on a fix for this issue. We estimate the fix will take several hours to complete.
IDENTIFIED
about 1 year ago - at 01/09/2025 09:29PM
We have identified an issue which is impacting survey requests which include custom property fields. We are working on implementing a fix after which all survey requests will be delivered. No data loss is expected.
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