Outage in sticky.io

Database Performance Degradation

Resolved Minor
November 03, 2022 - Started about 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently experiencing Database Server Degradation affecting the sticky.io merchant portal and APIs. Our Engineering Team is working to resolve and we will post an update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/04/2022 04:00PM

We have confirmed that all systems, including Analytics operations, are stable and healthy across all instances.

MONITORING about 2 years ago - at 11/04/2022 04:08AM

Our engineering Team has deployed and tested the new database cluster. We can confirm that normal operations have been restored for most affected systems. Please note that Analytics operations may still be impacted while we bring the system back to full stability. However, we are now seeing heathy web and API traffic and transactions being processed across all previously affected instances. We will continue to update as we work to fully resolve the issue.

IDENTIFIED about 2 years ago - at 11/04/2022 03:54AM

We have successfully recreated the affected database cluster and are in the process of deploying and testing now.

INVESTIGATING about 2 years ago - at 11/03/2022 07:41PM

We are currently experiencing Database Server Degradation affecting the sticky.io merchant portal and APIs. Our Engineering Team is working to resolve and we will post an update as soon as possible.

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