Outage in sticky.io

Platform Performance Degradation

Resolved Minor
December 21, 2022 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Starting from 8:46 pm Eastern, we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We are actively investigating the issue. We will provide our next update within 30min.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/21/2022 09:33AM

Starting from 8:46 pm Eastern, we observed we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We took action to address the noted issues and we saw response times return to normal. A fix has been deployed and the issue has been fully resolved.

INVESTIGATING almost 3 years ago - at 12/21/2022 08:04AM

Starting from 8:46 pm Eastern, we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.

INVESTIGATING almost 3 years ago - at 12/21/2022 07:14AM

Starting from 8:46 pm Eastern, we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We are actively investigating the issue. We will provide our next update within 30min.

Latest sticky.io outages

Reporting Services Disrupted - about 2 years ago
AWS Outage - over 2 years ago
Issue with the Country Code - over 2 years ago
Order Detail Display Issue - over 2 years ago

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