Outage in Stord

Address Validation Errors in Order Validation

Resolved Minor
October 20, 2025 - Started about 5 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Our address validation provider has been impacted by the AWS US-East-1 outage, and so address validation on orders is failing intermittently. We are working on an enhancement to the orders-service that will bypass a failure from our main provider and use Google as a backup provider.
Components affected
Stord Orders

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 10/21/2025 12:06AM

While our primary address validation partner is still returning intermittent errors, those errors are no longer degrading the performance of the OMS. We will continue to monitor order processing.

IDENTIFIED about 5 hours ago - at 10/20/2025 11:19PM

Our address validation provider has been impacted by the AWS US-East-1 outage, and so address validation on orders is failing intermittently. We are working on an enhancement to the orders-service that will bypass a failure from our main provider and use Google as a backup provider.

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