Stripo Outage History

Stripo experienced a partial outage affecting the Account Backend, which prevented customers from accessing their accounts. The incident lasted 4 minutes and was resolved on May 3rd, 2026 at 07:20 UTC.

Stripo experienced degraded performance in their Plugin API Gateway that caused increased response times and impacted the ability to initialize new plugins. The API Gateway Service was affected during this major incident. The issue was resolved after 22 minutes of service disruption.

Stripo's Plugin API Gateway experienced degraded performance for 22 minutes, causing slow response times and difficulties initializing new plugins. The issue was caused by a misconfiguration during a scheduled AWS infrastructure update that led to pods being terminated prematurely, creating a request queue backlog that exhausted database connections. The problem was resolved by implementing a fix and optimizing deployment procedures to prevent similar issues.

Stripo's Testing Service experienced a partial outage that prevented users from sending test messages to email addresses and testing email templates with Email on Acid. The incident lasted 11 minutes, from 09:51 to 10:00 UTC on April 8, 2026. The service was fully restored and the incident was resolved.

Stripo's Patches Service experienced a partial outage that prevented email templates from auto-saving in customer accounts, while manual saving continued to function normally. The incident lasted 11 minutes and was fully resolved.

Stripo experienced a partial outage of their Modules Service that prevented users from viewing, changing, or creating new modules in the Modules library within the editor. The incident lasted 11 minutes and was fully resolved on April 8, 2026.

Stripo experienced a partial outage of their Countdown Timer Service that prevented users from viewing, changing, or creating new countdown timer blocks within the email editor. The incident lasted 4 minutes and was resolved without affecting existing countdown timers in previously created email campaigns.

Stripo's Thumbnail Generation Service experienced a partial outage that prevented thumbnails from being generated for emails and templates in customer accounts. The incident lasted 4 minutes from 09:50 to 09:54 UTC on April 8, 2026, and was fully resolved.

Stripo's Image Stock Service experienced a partial outage that prevented users from searching for new images within the Bank folder of the Image Gallery. The incident lasted approximately 4 minutes and was resolved on April 8, 2026 at 09:53 UTC.

Stripo experienced a partial outage affecting the Account UI component, preventing proper rendering of user interface elements within customer accounts. The incident lasted 4 minutes and was resolved on April 8, 2026. The service team quickly investigated and restored normal functionality to the affected UI components.