Outage in Subbly
Emergency maintenance affecting checkout and API
Resolved MajorIncident Report
Our team has identified one of our servers which handles a critical job queue is underperforming. This job queue is required for the API which the checkout depends on is underperforming.
We're performing a hotfix which will require 15 minutes of downtime affecting the checkout. We're preparing for this downtime just now. We will update here when the checkout is officially offline.
We have already planned a permanent fix for this essential componenet to ensure stable performance for BFCM and the holidays, which will be actioned after the hotfix.
Sorry for any inconvenience. We'll be right back.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/11/2024 07:04PM
And we're back to 100% online. API and checkout included.
We will continue working on the more robust solution to mitigate a similar situation happening again.
The issue was related to either physical hardware failure by our supplier, or an overloaded node on the server.
Sorry for any inconvenience caused.
IDENTIFIED
over 1 year ago - at 11/11/2024 06:20PM
Putting into maintenance mode now. ETA 25 minutes from now.
IDENTIFIED
over 1 year ago - at 11/11/2024 06:03PM
Our team has identified one of our servers which handles a critical job queue is underperforming. This job queue is required for the API which the checkout depends on is underperforming.
We're performing a hotfix which will require 15 minutes of downtime affecting the checkout. We're preparing for this downtime just now. We will update here when the checkout is officially offline.
We have already planned a permanent fix for this essential componenet to ensure stable performance for BFCM and the holidays, which will be actioned after the hotfix.
Sorry for any inconvenience. We'll be right back.
Latest Subbly outages
Legacy website builder access temporarily disabled - 15 days ago
Legacy website builder currently inaccessible - 16 days ago
API Outage Affecting Checkout and Builder Pages - 21 days ago
Checkouts degraded due to a recent update - 22 days ago
Agent Builder Chat – Incident Investigation - about 1 month ago
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