Outage in SugarSync

Intermittent issues with payment method updater and account settings

Resolved Minor
May 03, 2022 - Started over 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

Our engineers are investigating an issue with the website that affects updating payment methods and other online account settings. We hope to have it resolved soon.
Components affected
SugarSync website

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/04/2022 02:39PM

Our engineers have implemented a fix for the issue affecting the payment method updater and other account settings and are monitoring the situation.

INVESTIGATING over 3 years ago - at 05/03/2022 06:01PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 05/03/2022 06:01PM

Our engineers are investigating an issue with the website that affects updating payment methods and other online account settings. We hope to have it resolved soon.

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