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Outage in SugarSync

Login and connectivity issues

Resolved Major
April 11, 2026 - Started 4 days ago - Lasted 1 day
Official incident page

Incident Report

Our engineers are currently investigating a widespread system issue that is affecting connectivity and access to SugarSync, including the website. More information will be posted here as it becomes available.
Components affected
SugarSync website SugarSync Desktop app SugarSync iOS and Android apps

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/13/2026 02:50PM

Our engineers have resolved the issue affecting connectivity and access to SugarSync. All systems are functioning.

MONITORING 4 days ago - at 04/12/2026 01:30AM

Our engineers have identified the cause of the widespread system issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.

INVESTIGATING 4 days ago - at 04/12/2026 01:16AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 04/12/2026 01:15AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 04/12/2026 12:57AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 04/12/2026 12:57AM

Our engineers are currently investigating a widespread system issue that is affecting connectivity and access to SugarSync, including the website. More information will be posted here as it becomes available.

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Some accounts inaccessible - over 3 years ago
Interruption in Service - over 3 years ago
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