Outage in Sumo Logic
Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)
Resolved MinorIncident Report
Summary AI Generated
On August 13, 2026, Sumo Logic's US2 (North America 2) region experienced a 54-minute incident affecting Logs, Metrics, and Tracing Collection, with users seeing latency in processing and displaying data across all three pipelines. The root cause was identified shortly after the incident began, and a fix was implemented within approximately 20 minutes. Normal operations were fully restored by 22:02 UTC.
We are currently investigating reports of problems with Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We will provide more information soon.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/13/2026 10:02PM
We are no longer seeing issues with Logs Collection, Metrics Collection and Tracing Collection and normal operation has been restored at this time.
MONITORING
3 days ago - at 08/13/2026 09:32PM
We have implemented a fix for the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are currently monitoring the results.
IDENTIFIED
3 days ago - at 08/13/2026 09:12PM
We have identified the source of the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are working on a fix for the problem.
INVESTIGATING
3 days ago - at 08/13/2026 09:10PM
We are currently investigating reports of problems with Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We will provide more information soon.
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