Outage in SumUp
Cellular connection issues
Resolved Minor
March 26, 2025 - Started about 2 months ago
- Lasted about 1 hour
IsDown continuously monitors the SumUp status page and multiple sources to provide up-to-date information. Check back with us for the latest SumUp uptime status.
Outage Details
An issue has been identified, we’re looking into it
For the last 12 hours, our mobile data provider has been experiencing instabilities, preventing European card readers connected to LTE/ Cat-M network from accessing the internet. While our provider is working to resolve the issue, merchants can continue using card reader over WiFi or Bluetooth via the SumUp App. These connection options are available in the settings. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 03/26/2025 10:14AM
Issue has been identified and fixed, Mobile data is recovering You can stay up to date here on our status page "status page": https://status.sumup.com.
IDENTIFIED
about 2 months ago - at 03/26/2025 09:19AM
Issue identified, working on a fix right now
Our mobile data provider has been experiencing instabilities, preventing European card readers connected to LTE/ Cat-M network from accessing the internet.
While our provider is working to resolve the issue, merchants can continue using card reader over WiFi or Bluetooth via the SumUp App. These connection options are available in the settings.
You can find up-to-date information here on our status page "status page": https://status.sumup.com.
IDENTIFIED
about 2 months ago - at 03/26/2025 09:13AM
An issue has been identified, we’re looking into it
For the last 12 hours, our mobile data provider has been experiencing instabilities, preventing European card readers connected to LTE/ Cat-M network from accessing the internet. While our provider is working to resolve the issue, merchants can continue using card reader over WiFi or Bluetooth via the SumUp App. These connection options are available in the settings. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest SumUp outages
Card Payments in Italy has a degraded performance - 10 days ago
Disruptions in accessing agent chat - 17 days ago
Partial Outage of Logins - about 1 month ago
Problem with payment processing - about 1 month ago
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