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Outage in SurePoint Practice Pro

Box Outage (https://status.box.com/)

Resolved Minor
December 15, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

[Critical] Issues with Logins, Uploads, Downloads, API calls Identified - We have identified the underlying cause of this issue and our teams continue to work towards a full restoration of services as soon as possible. We will provide additional updates as they become available. Dec 15, 2023 - 09:27 PST Update - Service restoration efforts are still ongoing. We will provide additional information as it becomes available. Dec 15, 2023 - 09:07 PST Update - We are continuing to investigate this issue. Box services remain completely inaccessible, but our teams are actively working to get services restored as soon as possible. We will provide additional information as it becomes available. Dec 15, 2023 - 08:36 PST Update - Our team is continuing to investigate and have confirmed this issue is impacting all Box Services. Users attempting to use Box may see errors, timeouts, but for the most part services will be completely inaccessible. We will provide additional information as it becomes available. Dec 15, 2023 - 07:31 PST Update - We are continuing to investigate this issue. Dec 15, 2023 - 07:14 PST Investigating - Our team is investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available. Dec 15, 2023 - 06:38 PST

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/15/2023 08:38PM

Update - All Box Services should now be restored. We are continuing to monitor for any additional impact.
Dec 15, 2023 - 12:06 PST

MONITORING over 2 years ago - at 12/15/2023 05:57PM

Update - All Box Services should now be restored. We are continuing to monitor for any additional impact.
Dec 15, 2023 - 12:06 PST

Update - Box Services continue to show rapid improvement, but users may experience some latency as services continue to restore back to full functionality. We are continuing to monitor for any additional impact.
Dec 15, 2023 - 10:25 PST

Box team has taken steps to remediate this issue and seeing improvement across all Box Services. We are continuing to monitor for any additional impact as services return back to full functionality.
Dec 15, 2023 - 09:48 PST

INVESTIGATING over 2 years ago - at 12/15/2023 03:18PM

[Critical] Issues with Logins, Uploads, Downloads, API calls

Identified - We have identified the underlying cause of this issue and our teams continue to work towards a full restoration of services as soon as possible. We will provide additional updates as they become available.
Dec 15, 2023 - 09:27 PST

Update - Service restoration efforts are still ongoing. We will provide additional information as it becomes available.
Dec 15, 2023 - 09:07 PST

Update - We are continuing to investigate this issue. Box services remain completely inaccessible, but our teams are actively working to get services restored as soon as possible. We will provide additional information as it becomes available.
Dec 15, 2023 - 08:36 PST

Update - Our team is continuing to investigate and have confirmed this issue is impacting all Box Services. Users attempting to use Box may see errors, timeouts, but for the most part services will be completely inaccessible. We will provide additional information as it becomes available.
Dec 15, 2023 - 07:31 PST

Update - We are continuing to investigate this issue.
Dec 15, 2023 - 07:14 PST

Investigating - Our team is investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available.
Dec 15, 2023 - 06:38 PST

Latest SurePoint Practice Pro outages

Latency/Slowness Incident - about 1 month ago
Site Slowness - over 2 years ago
NetDocuments Slowness - over 2 years ago
API Outage - almost 3 years ago

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