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Outage in SurePoint Practice Pro

Latency/Slowness Incident

Resolved Major
April 01, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of increased latency/slowness affecting Practice Pro application. Our engineering team is currently analyzing the root cause. Further updates will be provided in 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/01/2026 03:03PM

The incident has been resolved.

MONITORING about 2 months ago - at 04/01/2026 02:39PM

The issue has been identified and the fix has been implemented. We are actively monitoring the resolution.

INVESTIGATING about 2 months ago - at 04/01/2026 02:14PM

We are investigating reports of increased latency/slowness affecting Practice Pro application. Our engineering team is currently analyzing the root cause. Further updates will be provided in 30 minutes.

Latest SurePoint Practice Pro outages

Latency/Slowness Incident - about 1 month ago
Site Slowness - over 2 years ago
NetDocuments Slowness - over 2 years ago
API Outage - almost 3 years ago

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