Outage in SurePoint Practice Pro
Latency/Slowness Incident
Resolved MinorIncident Report
We are investigating intermittent reports of increased latency/slowness affecting Practice Pro application. Our engineering team is currently analyzing the root cause. Further updates will be provided in 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/29/2026 10:31AM
The incident has been resolved.
MONITORING
11 days ago - at 04/29/2026 10:10AM
The issue has been identified and the fix has been implemented. We are actively monitoring the resolution.
IDENTIFIED
11 days ago - at 04/28/2026 07:39PM
We've identified the root cause of the recent issue affecting the Practice Pro application is related to billing statement generation. A fix is scheduled for deployment on April 29, 2026 at 5:45 AM EDT. Thank you for your patience while we work to resolve this. Further updates will be shared as needed.
IDENTIFIED
12 days ago - at 04/28/2026 05:56PM
Reports of slowness in the Practice Pro application have subsided. Our engineering team is working on a hotfix currently, and we update again when we have an ETA for the deployment.
INVESTIGATING
12 days ago - at 04/28/2026 04:55PM
We are investigating intermittent reports of increased latency/slowness affecting Practice Pro application. Our engineering team is currently analyzing the root cause. Further updates will be provided in 30 minutes.
Latest SurePoint Practice Pro outages
Latency/Slowness Incident - about 1 month ago
Box Outage (https://status.box.com/) - over 2 years ago
Site Slowness - over 2 years ago
NetDocuments Slowness - over 2 years ago
API Outage - almost 3 years ago
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