Outage in SurveyMonkey
Invoice Creation Error
Resolved MinorIncident Report
Summary AI Generated
SurveyMonkey experienced a 2.4-hour incident where users in certain regions were unable to upgrade their accounts or generate invoices. The issue affected the core SurveyMonkey platform and blocked billing-related actions for impacted users. The incident was resolved within the same day.
We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.
Components affected
SurveyMonkeyTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/11/2026 04:58PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 08/11/2026 02:36PM
We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.
Latest SurveyMonkey outages
Responses to slider question type are intermittently not recorded when survey is taken on mobile - 2 days ago
Customers are unable to contact support through our Help Center chatbot - about 1 month ago
SurveyMonkey 'Home' page unavailable for US/CA customers - about 1 month ago
[MRx] Analyze page is not showing Major US regional data within responses collected - about 2 months ago
Issue with Log In page - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
