Outage in SurveyMonkey
Excel/CSV Exports are failing
Resolved MajorIncident Report
Summary AI Generated
SurveyMonkey experienced a 23-minute outage in which all data exports to Excel, CSV, and SPSS formats failed, while PDF and PPT exports remained functional. The issue was identified and a fix was implemented within minutes. The incident was fully resolved shortly after.
All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 08/18/2026 01:03AM
This incident has been resolved.
MONITORING
17 days ago - at 08/18/2026 01:00AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
17 days ago - at 08/18/2026 12:56AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
17 days ago - at 08/18/2026 12:42AM
All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
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