Outage in SurveyMonkey
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Resolved MinorIncident Report
Summary AI Generated
For approximately 5.8 hours, SurveyMonkey experienced an issue where respondent metadata (custom data) was hidden from the individual response table and XLS exports. The problem affected the SurveyMonkey platform broadly, preventing users from accessing custom data tied to survey responses. A fix was implemented and the issue was resolved, restoring metadata visibility for responses collected after the fix was applied.
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/02/2026 11:12PM
The issue has been resolved for responses collected since putting the fix in place.
MONITORING
1 day ago - at 10/02/2026 11:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 10/02/2026 08:52PM
The issue has been identified and a fix is being investigated.
INVESTIGATING
2 days ago - at 10/02/2026 05:27PM
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
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